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How LakeBD Handles Your Account Data

We collect only what's needed to run your account safely: your login details, the wallet reference tied to bKash, Nagad or Rocket, and basic device data from your phone or browser.

Data We CollectWallet & Device DataYour RightsLocal Law Applies
LakeBD How LakeBD Handles Your Account Data
SECURITY AND RETENTION

How We Protect What We Store

We keep account records for as long as your account stays active, plus a shorter window afterward to satisfy support and dispute checks — how long that window runs depends on regulations in your region. Session cookies keep you logged in between the app and mobile browser without asking for your password twice. Login attempts, device changes and unusual wallet activity trigger an extra verification step before we let a session through. If you want a record updated, deleted where possible, or explained in plain terms, our support channel is the fastest path to a real answer.

Account Security

We flag logins from a new device or an unfamiliar location and ask you to confirm through your registered mobile number before the session continues, protecting your wallet links to bKash, Nagad and Rocket.

Cookies and Session Data

Cookies keep your login active as you move between the app on your phone and a desktop browser, without storing your bKash, Nagad or Rocket credentials anywhere on our side.

Data Retention

Transaction and login records are kept only as long as needed for account support and dispute checks, and how long that applies can shift depending on your local regulations.

Requesting Changes

If any stored detail is wrong or outdated, tell us through support with your registered mobile number and we'll check, correct or remove it where local rules allow.

REACH US DIRECTLY

Talk To Us About Your Data

Questions about what we hold on your account shouldn't sit in a queue. Our Bangladesh support line handles privacy requests the same way it handles a stuck bKash deposit or a Rocket withdrawal check — you open a chat, confirm your registered mobile number, and we pull up the specific data point you're asking about. If you want a copy of your data, a correction, or details on why a device was flagged during login, tell us directly and we'll walk you through the verification step needed before we release anything.

Live Chat Open live chat from your account page and ask about any data point directly — we verify your registered mobile number before discussing wallet or login details.
Email Support Send a written request if you want a formal copy of your account data or a correction logged; we reply through the same channel once your identity is confirmed.
Account Help Desk Raise a ticket from the help section for anything tied to bKash, Nagad or Rocket transaction records linked to your account, including requests to update stored details.

Privacy Questions You Ask Us

These are the questions that come up most when you write in about your account data — from wallet references to who can see your transaction history. We keep the answers plain and specific rather than pointing you to a longer legal document, because most of what you need to know fits in a short answer tied to how bKash, Nagad and Rocket payments actually move through your account.

No. We only record the wallet reference and confirmation code needed to match a deposit or withdrawal to your account; your PIN stays inside your bKash, Nagad or Rocket app.

You can request deletion or correction through support, and we act on it once your identity is confirmed; some records may be kept longer where local law requires it.

Your transaction history is visible to you and to the LakeBD team members who handle support and verification; we share only what's necessary with payment partners to confirm a bKash, Nagad or Rocket transfer.

Availability and specific protections can depend on your local law and eligible region, so some clauses may work differently depending on where you're accessing your account from.

Contact support with your current registered number and the new one you want linked; we verify both before updating your account so your bKash, Nagad or Rocket deposits still match correctly.

We don't sell your details to outside advertisers. Details only move to payment partners or fraud-checks needed to process a deposit, withdrawal or account verification step.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.